--- title: Why don't I receive the notifications on my mobile phone? description: Troubleshooting steps to ensure you receive push notifications. --- [Skip to content](https://support.iterpro.com/en/guide/why-dont-i-receive-the-notifications-on-my-mobile-phone#main-content) - [English](https://support.iterpro.com/en/guide/why-dont-i-receive-the-notifications-on-my-mobile-phone) - [Español](https://support.iterpro.com/es/guide/por-qué-no-recibo-las-notificaciones-en-mi-teléfono-móvil) - [Italiano](https://support.iterpro.com/it/guide/perché-non-ricevo-le-notifiche-sul-mio-telefono) - [Nederlands](https://support.iterpro.com/nl/guide/waarom-ontvang-ik-geen-meldingen-op-mijn-mobiele-telefoon) - [العربية - مصر](https://support.iterpro.com/ar-eg/guide/لماذا-لا-أتلقى-الإشعارات-على-هاتفي-المحمول) - [日本語](https://support.iterpro.com/ja/guide/なぜモバイル電話で通知を受け取れないのですか) English Show submenu for translations [![Iterpro full logo Total White](https://support.iterpro.com/hs-fs/hubfs/Iterpro%20full%20logo%20Total%20White.png?width=200&height=68&name=Iterpro%20full%20logo%20Total%20White.png)](https://app.iterpro.com/auth/login) - [Iterpro Login Page](https://app.iterpro.com/auth/login) - [Contact Support](https://share.hsforms.com/1rE7NvsvuTIWBm7WQ1dhslQ1uo0p) Open main navigation Close main navigation - [Iterpro Login Page](https://app.iterpro.com/auth/login) - [Contact Support](https://share.hsforms.com/1rE7NvsvuTIWBm7WQ1dhslQ1uo0p) - - [English](https://support.iterpro.com/en/guide/why-dont-i-receive-the-notifications-on-my-mobile-phone) - [Español](https://support.iterpro.com/es/guide/por-qué-no-recibo-las-notificaciones-en-mi-teléfono-móvil) - [Italiano](https://support.iterpro.com/it/guide/perché-non-ricevo-le-notifiche-sul-mio-telefono) - [Nederlands](https://support.iterpro.com/nl/guide/waarom-ontvang-ik-geen-meldingen-op-mijn-mobiele-telefoon) - [العربية - مصر](https://support.iterpro.com/ar-eg/guide/لماذا-لا-أتلقى-الإشعارات-على-هاتفي-المحمول) - [日本語](https://support.iterpro.com/ja/guide/なぜモバイル電話で通知を受け取れないのですか) English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [User Guide](https://support.iterpro.com/en/guide?hsLang=en) 2. [Mobile apps](https://support.iterpro.com/en/guide/mobile-apps?hsLang=en) # Why don't I receive the notifications on my mobile phone? ## Troubleshooting steps to ensure you receive push notifications. Sometimes, a user of an Iterpro mobile app (PlayerApp, CoachApp, or DirectorApp) may not receive push notifications on their phone. In this case, there are two steps to follow: 1. Check your phone’s settings to ensure that notifications for the app are enabled (usually, the app requests this permission during the first access). 2. Check the settings within the app to ensure that all notification types are activated. - [What's New](https://support.iterpro.com/en/guide/whats-new?hsLang=en) - [Quick Onboarding](https://support.iterpro.com/en/guide/quick-onboarding?hsLang=en) - [Account set-up and other](https://support.iterpro.com/en/guide/account-set-up-and-other?hsLang=en#main-content) - [Login & Iterpro overview](https://support.iterpro.com/en/guide/account-set-up-and-other?hsLang=en#login-iterpro-overview) - [Settings](https://support.iterpro.com/en/guide/account-set-up-and-other?hsLang=en#settings) - [Create, archive and delete players](https://support.iterpro.com/en/guide/account-set-up-and-other?hsLang=en#create-archive-and-delete-players) - [Other](https://support.iterpro.com/en/guide/account-set-up-and-other?hsLang=en#other) - [Manager](https://support.iterpro.com/en/guide/manager?hsLang=en#main-content) - [Tactics](https://support.iterpro.com/en/guide/manager?hsLang=en#tactics) - [Planning](https://support.iterpro.com/en/guide/manager?hsLang=en#planning) - [Videogallery](https://support.iterpro.com/en/guide/manager?hsLang=en#videogallery) - [Drills](https://support.iterpro.com/en/guide/manager?hsLang=en#drills) - [Attendances](https://support.iterpro.com/en/guide/manager?hsLang=en#attendances) - [Performance](https://support.iterpro.com/en/guide/performance?hsLang=en#main-content) - [Session Analysis](https://support.iterpro.com/en/guide/performance?hsLang=en#session-analysis) - [Workload Analysis](https://support.iterpro.com/en/guide/performance?hsLang=en#workload-analysis) - [Assessments](https://support.iterpro.com/en/guide/performance?hsLang=en#assessments) - [Readiness](https://support.iterpro.com/en/guide/performance?hsLang=en#readiness) - [Medical](https://support.iterpro.com/en/guide/medical?hsLang=en#main-content) - [Medical Records](https://support.iterpro.com/en/guide/medical?hsLang=en#medical-records) - [Infirmary](https://support.iterpro.com/en/guide/medical?hsLang=en#infirmary) - [Examinations](https://support.iterpro.com/en/guide/medical?hsLang=en#examinations) - [Medical Statistics](https://support.iterpro.com/en/guide/medical?hsLang=en#medical-statistics) - [Player](https://support.iterpro.com/en/guide/player?hsLang=en#main-content) - [My Team](https://support.iterpro.com/en/guide/player?hsLang=en#my-team) - [Scouting](https://support.iterpro.com/en/guide/player?hsLang=en#scouting) - [Transfers](https://support.iterpro.com/en/guide/player?hsLang=en#transfers) - [Administration](https://support.iterpro.com/en/guide/administration?hsLang=en#main-content) - [Squads](https://support.iterpro.com/en/guide/administration?hsLang=en#squads) - [Finance Overview](https://support.iterpro.com/en/guide/administration?hsLang=en#finance-overview) - [Bonus Tracking](https://support.iterpro.com/en/guide/administration?hsLang=en#bonus-tracking) - [Cash Flow](https://support.iterpro.com/en/guide/administration?hsLang=en#cash-flow) - [Transactions](https://support.iterpro.com/en/guide/administration?hsLang=en#transactions) - [Registrations](https://support.iterpro.com/en/guide/administration?hsLang=en#registrations) - [Mobile apps](https://support.iterpro.com/en/guide/mobile-apps?hsLang=en#main-content) - [Player App](https://support.iterpro.com/en/guide/mobile-apps?hsLang=en#player-app) - [Coach App](https://support.iterpro.com/en/guide/mobile-apps?hsLang=en#coach-app) - [Director App](https://support.iterpro.com/en/guide/mobile-apps?hsLang=en#director-app) - [Iterpro Login Page](https://app.iterpro.com/auth/login) - [Contact Support](https://share.hsforms.com/1rE7NvsvuTIWBm7WQ1dhslQ1uo0p) - [Terms & Conditions](https://www.iubenda.com/terms-and-conditions/53739842) - [Privacy Policy](https://www.iubenda.com/privacy-policy/53739842) [![Chill listening crop-3](https://support.iterpro.com/hs-fs/hubfs/Iterpro%20full%20logo%20GREY%20-%20ORANGE-3.png?width=85&height=29&name=Iterpro%20full%20logo%20GREY%20-%20ORANGE-3.png "Chill listening crop-3")](https://iterpro.com/) Copyright © 2025, Iterpro Support Team