---
title: How do I create new users and provide permissions? (only for ADMIN users)
description: Create, Welcome email, Delete, 2FA, MobileApp, User
---

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# How do I create new users and provide permissions? (only for ADMIN users)

## This article explains how to manage users: create, edit and delete them, as well as provide permissions and manage everyone's access.

### CREATE A NEW USER

<iframe width="256" height="144.64" src="https://www.youtube.com/embed/sNVsArBWWJ0?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen title="1.6 How to create new users and add permissions (only for ADMIN users) - Create a New User" style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border-width: medium; border-style: none; border-color: currentcolor; border-image: initial;"></iframe>

### SET THE PERMISSIONS

 

<iframe width="256" height="145" src="https://www.youtube.com/embed/C2uyZHy3If4?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen title="1.6 How to create new users and add permissions (only for ADMIN users) - Granting Permissions" style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border-width: medium; border-style: none; border-color: currentcolor; border-image: initial;"></iframe>

 

### ADDITIONAL OPERATIONS

<iframe width="256" height="144.64" src="https://www.youtube.com/embed/ehL_LePNXk4?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen title="1.6 How to create new users and add permissions (only for ADMIN users) - Additional Operations" style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border-width: medium; border-style: none; border-color: currentcolor; border-image: initial;"></iframe>

### ***FEATURES DESCRIPTION***

*Note:* This section is only available for Admin Users.

To access the user management area:

- Go to **Settings** → **User** → **Users & Permissions**.

![Screenshot 2026-03-05 at 16.11.42](https://support.iterpro.com/hs-fs/hubfs/Screenshot%202026-03-05%20at%2016.11.42.png?width=670&height=243&name=Screenshot%202026-03-05%20at%2016.11.42.png)

#### Creating a New User

To add a new user to the platform:

- Locate and click the **"ADD"** button in the top right corner of the user list.
- Fill in the email (you can add multiple emails at once).

![Screenshot 2026-03-05 at 16.12.09](https://support.iterpro.com/hs-fs/hubfs/Screenshot%202026-03-05%20at%2016.12.09.png?width=670&height=308&name=Screenshot%202026-03-05%20at%2016.12.09.png)

- If the user requires full system administration privileges, toggle the **Club Admin permissions** and select the language.

### ![Screenshot 2026-03-05 at 16.12.41](https://support.iterpro.com/hs-fs/hubfs/Screenshot%202026-03-05%20at%2016.12.41.png?width=670&height=320&name=Screenshot%202026-03-05%20at%2016.12.41.png)

- Click **"Save"**.

Once saved, the newly created user will automatically be added to your active users list, and will receive the Welcome Email.

*Note:* The invitation token in the Welcome Email, has a duration of 24 hours, which means that you will have to invite users again after this time limit.

#### **Resending Invitation Email and Editing User Information**

If you need to resend the Welcome Email to a user, simply click on the three dots icon and and choose "**Resend Invitation**".

![Screenshot 2026-03-05 at 16.13.12](https://support.iterpro.com/hs-fs/hubfs/Screenshot%202026-03-05%20at%2016.13.12.png?width=670&height=205&name=Screenshot%202026-03-05%20at%2016.13.12.png)  
To update a user's personal details, contact information, or roles, click directly on their **name** or **email address** to open their profile details, make your edits, and save changes.

![Screenshot 2026-03-05 at 16.14.14](https://support.iterpro.com/hs-fs/hubfs/Screenshot%202026-03-05%20at%2016.14.14.png?width=670&height=320&name=Screenshot%202026-03-05%20at%2016.14.14.png)

#### **Granting Team Access and Setting Permissions**

Before granting access, review the available user licenses for each squad:

- **Remaining Slots:** The Users & Permissions section displays the remaining available user slots for each active team.
- **Slot Allocation:** User slots are strictly team-specific. If a single user is granted access to three different teams, they will occupy **one slot within each** of those three individual teams.

![](https://support.iterpro.com/hs-fs/hubfs/image-png-May-12-2026-03-50-53-8580-PM.png?width=670&height=362&name=image-png-May-12-2026-03-50-53-8580-PM.png)

To **Grant Access** and set the correct **Permissions:**

1. Find the target team and click **"Grant Access"**(screenshot above).
2. Define the user's specific **Position** or role within that squad.
3. Set the user as **Team Admin** or not (granted him/her to provide credentials and access to the Player App users)
4. Customise the user's specific **Permissions**.
5. If applicable, enable mobile access for the **Coach App** and **Director App**, adjusting their respective permissions for those individual apps.
6. **Save** your settings.
7. Once all the permissions have been set, you can apply them to any user in the same team by clicking on the **APPLY TO** button and selecting the desired people.

![Screenshot 2026-06-30 alle 14.53.27](https://support.iterpro.com/hs-fs/hubfs/Screenshot%202026-06-30%20alle%2014.53.27.png?width=670&height=403&name=Screenshot%202026-06-30%20alle%2014.53.27.png)

*Note:* When you create a new user and assign them to a team, the system automatically generates a corresponding **Staff Member profile** within your club. This profile is automatically linked to the active **Team and Season**, ensuring the staff member is immediately ready to be scheduled and utilised across the platform.

#### Deleting a User/ Revoke Invitation

To delete a user:

1. Select the **checkbox** next to the user's name in the directory.
2. Click the **"Delete".**
3. You can click the three-dot menu next to the player's name and click on Revoke invitation (if he hasn't accepted it) or Delete User. This will remove his record from your list.

![Screenshot 2026-03-05 at 16.17.19](https://support.iterpro.com/hs-fs/hubfs/Screenshot%202026-03-05%20at%2016.17.19.png?width=670&height=206&name=Screenshot%202026-03-05%20at%2016.17.19.png)

#### **Download a CSV Report**

You are able to export your user list in CSV form, which will allow you to see in detail all the information, permissions, teams, and so forth for each one of them.  To do it, click on the **CSV Download** icon.

### ![Screenshot 2026-03-05 at 16.23.04](https://support.iterpro.com/hs-fs/hubfs/Screenshot%202026-03-05%20at%2016.23.04.png?width=670&height=266&name=Screenshot%202026-03-05%20at%2016.23.04.png)

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