How do I send a new Welcome email for the PlayerApp when the token has expired?
Resending a Welcome email when the token expires.
Introduction
When a PlayerApp user receives a Welcome email, they find a link to set their password for signing in. This link expires after 72 hours. If this happens, an admin user must send a new Welcome email by following the steps below. Such operation can be done also in case there's an issue with the Reset Password email.
Steps to resend a Welcome email:
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Go to Administration - Squad.
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Click on PlayerApp list users (only admin users can access this screen).
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Deselect ONLY the player(s) whose token has expired.
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Click on Confirm.
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The unselected player(s) now has no access to the PlayerApp.
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Click again on PlayerApp list users.
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Select ONLY the player(s) to whom you want to send a new Welcome email.
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Ensure that players who still need to use PlayerApp are not deselected.
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Click on Confirm.
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The player receives a new Welcome email at their registered email address.
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Important Notes
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Ensure the email address is correctly saved in the system.
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Uppercase and lowercase letters matter in credentials.